COMPANIES

WestGlobal

WestGlobal's Vantify Experience Centre offers enterprises Total Insight into the performance of their business activities and underlying IT services. The use of innovative Complex Event Processing technology enables real-time presentation of performance data from Customer and Service Experience perspectives. Intuitive dashboards and drill-down support multiple viewpoints, from the end-to-end business activity down to the individual IT services and transactions supporting that activity. Applications of Vantify Experience Centre include business KPI dashboards for executives, service assurance, IT service baselining and monitoring, and root-cause analysis for issues impacting Customer or Service Experience

WestGlobal reference sites include O2 Ireland and Vodafone Ireland where Vantify has a proven track record in significantly reducing operating costs, assuring revenue and contributing to improved customer satisfaction. Vantify Experience Centre is a vital component for any enterprise wishing to implement effective Service Management as per ISO20000 or ITIL Version 3.

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